We're hiring

We have two exciting opportunities to join our dedicated National Sales Team based in Richlands, Queensland as Customer Retention Officers. This role is crucial to our business—interacting directly with customers who wish to cancel services and proactively engaging with customers nearing contract expiry to renew their agreements.

You'll join a supportive, collaborative team focused on retaining and enhancing customer relationships, making every interaction count. We provide comprehensive training to ensure your success from day one.

What You'll Do

• Directly engage with customers, actively listening to their concerns and providing tailored solutions to retain their business.
• Proactively contact customers to discuss renew agreements, reinforcing the benefits and value of REMONDIS services and ensuring seamless service continuity.
• Utilise our in-house review tools to generate feedback and proactively address customer enquiries, enhancing satisfaction to achieve outstanding customer experiences.
• Collaborate closely with internal teams to resolve customer issues swiftly and efficiently.

What Makes This Role Stand Out

• Meaningful Work: Every successful customer retention directly supports environmental sustainability.
• Supportive Team: Join a friendly, driven team dedicated to helping each other achieve common goals.
• Career Growth: Opportunities for career progression within a global company that values internal growth and development.
• Recognition: Your contributions will be recognised, with performance incentives and celebrations of success.

Who You Are

We’re looking for empathetic and persuasive communicators who are driven to build lasting relationships with customers. You'll thrive in this role if you are:

• Excellent at building rapport and understanding customer needs.
• A strong negotiator, comfortable having meaningful conversations around contract renewals and customer retention.
• Resilient and adaptable, with a genuine desire to turn customer interactions into positive experiences.
• Organised and detail-oriented, skilled in managing your workload effectively.
• Experienced in customer service, retention, sales, or related roles (preferred).

Who we are

REMONDIS Australia is part of a global leader in sustainable waste and water management. With a strong local presence and a commitment to making a positive environmental impact, we deliver essential services across the country.

How to Apply

• You’ll need proof of entitlement to work in Australia.
• You’ll undergo a pre-employment medical, including a drug and alcohol test.

REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.